![]() In addition to allowing users to remotely control or view the screens on Android devices, Mobile Device Manager Plus also supports the following features Once the issue is resolved, end the remote access of Android device.Ĭheck out this video for a step by step walkthrough of configuring Android Remote Controlīenefits of Android Remote Control with Mobile Device Manager Plus.In addition to remotely accessing Android devices, the admin can remotely chat with the user to better understand the issue or provide instructions. Remotely access and control the Android device and resolve the issue.This will initiate a session to remote access Android device.Select the device with Android Remote Control capabilities and click on Remote Control. In this case, let's remotely control Android phone.Here'll you'll find a list of devices that support remote control or remote view.On the MDM server, click on Remote Control in the Device Mgmt tab.Supervised iOS devices running iOS 11 or aboveĪdmins can use mobile device management to remotely access and control Android devices by following the steps given below:.Android device provisioned as Device Owner and running Android 5.0 or above.The following devices can be remotely viewed: ![]() Some of the devices that can be remotely controlled when enrolled as Device Owner are:įor a complete list of supported devices, refer this document Mobile Device Manager Plus supports remote control and remote viewing for the following devices: Mobile device management (MDM) solutions like Mobile Device Manager Plus allows admins or technicians to remotely control Android devices or view the device screens to help remotely troubleshoot devices. The technician has to provide sensitive credentials that cannot be shared with the users.Īll of these issues can be resolved if the technician can remotely control Android devices and directly perform the actions on the devices.The device could be in Kiosk Mode and the user must not remove the device from Kiosk Mode.The remote user may not be technical adept to follow the instructions provided by the helpdesk technician.In addition to device not being available in the organization's premises, troubleshooting issues on remote devices also pose the following concerns: The option to remotely control Android devices can also help prevent a loss of productivity by having device issues resolved quickly. Android Remote Control allows admins to troubleshoot any issues on these devices by remotely viewing their screens and controlling them, thereby reducing the time spent on shipping devices back to the office premises just to resolve minor device issues like battery drain and app crashes. Android Remote Control is a feature that enables IT admins to gain remote access to Android devices.
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